FAQ: Rumpl X Loki: The Travel Dog Bed
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is the Dog Blanket waterproof?

The Puffy top is coated with DWR like all of our Puffy Blankets. The back layer on both sides is TPU laminated and waterproof, which is the same treatment our Stash Mat has.

Last updated: November 12, 2019 21:20

What crate sizes match these?

Crate sizes vary greatly; with that in mind, we tried to design to the most common crate sizes. Our “Smaller” Dog Bed is 36” x 24” and fits most “Medium” dog crates. Our “Bigger” Dog Bed is 48” x 30” which fits most “Large” size dog crates. If you intend to use it in your crate, we recommend quickly checking your crate measurements.

Last updated: November 12, 2019 21:25

Is it machine washable?

Yes. But in order to preserve the technical coatings on the fabric, we recommend using NIKWAX Tech Wash.

Last updated: November 12, 2019 21:25

Is it tear-proof? Will my dog’s claws rip it? Is it chew resistant?

All our pups are different and treat their toys, blankets, and beds differently. That being said we have put the blanket and mattress to the test and under normal use, we stand behind the durability of the Travel Dog Bed. We chose the most durable fabric options for each side without sacrificing the coziness we want to give our four-legged friends.

Last updated: November 12, 2019 21:25

My dog is a ________ what size should I get?

Your pup’s weight is a good guideline to choose the size of your dog bed. We recommend the smaller bed for dogs up to 60-70lbs and the larger bed for dogs above that weight. We have a Great Dane in our office that weighs in at 150lbs, and he was comfortable on the larger bed. If you’re still not sure, check our graphic that shows four different sized dogs on the beds. That should give you a better idea of the size that will best fit your needs.

Last updated: November 12, 2019 21:25

Can I back a reward more than once? Can I get multiple Travel Dog Beds?

Yes! Don’t worry, you will have the opportunity to increase your backing when the campaign closes. If you want 10, we can make that happen!

Last updated: November 13, 2019 10:32

Is it smell-proof?

The Stuffable Dog Blanket has an antimicrobial treatment to help with any smells your pup may leave behind. In order to preserve this and other coating, make sure to only wash the blanket using NIKWAX Tech Wash.

Last updated: November 13, 2019 10:34

Can I leave it inflated?

Sure!

Last updated: November 13, 2019 10:34

Do you sell stakes for the corner loops?

Not at this time, no.

Last updated: November 13, 2019 10:34

How should I store it?

It’s up to you, rolled, stuffed, or open. Make sure if it is being rolled or stuffed that it is dry before packing it away.

Last updated: November 13, 2019 10:34

Is it insulated? Is there padding built in?

Yes. We use the same 100% post-consumer recycled materials and insulation as our OG Puffy Blankets.

Last updated: November 13, 2019 10:34

Does it slide on hardwood floors?

Yes, there are no coatings or rubberized features keeping it from sliding on a wood floor.

Last updated: November 13, 2019 10:34

I got a defective one. How can I exchange it?

Shoot us an email at [email protected] with your Kickstarter backer email to get the ball rolling on your exchange.

Last updated: November 13, 2019 10:34

Where is this product made?

Designed at Rumpl HQ in Portland, Oregon and produced in China.

Last updated: November 13, 2019 10:34

Will this be available in other colors?

We hope to add additional colors in the future, but are excited to introduce The Travel Dog Bed in the LOKI x Rumpl color-way for our Kickstarter backers.

Last updated: November 13, 2019 10:34

When will I have access to the discounts for the $10 backer level? Will everything be on sale?

The discounted product will be available after the campaign closes in January. We will be making a selection of our product line available for purchase. Discounts on select product may be up to 50% off MSRP.

Last updated: November 13, 2019 10:34

Will this be available for retail after the kickstarter? When?

At this point, we plan for this product to be a Kickstarter exclusive. However, if the campaign is successful, we may bring it to market in late 2020. Regardless, our backers will be the first to get their hands on the Travel Dog Bed!

Last updated: November 13, 2019 10:34

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

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When will my order be shipped, charged or locked?

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